Mission
Provide the most trusted and effective revenue cycle solution coupled with total medical business development and extraordinary client care.
Guarantee
Superior Service Guarantee
Thank you for considering SilverTree Health as your premier billing and practice management solution company. You deserve the security of knowing that your practice management needs are being maintained by a company that stands behind its recommendations and is committed to meeting your expectations. This is why we provide our customers with one of the best superior service guarantees in the industry. Our guarantee focuses on three critical elements of our service:
Service
We are committed to providing you with the best service possible. If you are not fully satisfied with any of our services during the term of your contract, just let us know and we will solve the problem. If we cannot correct the situation to your satisfaction, and you decide to switch back to your previous billing company, we will reimburse to you our start-up fees as your expenses in switching, provided you maintain the same level of service.
Price
As your relationship with SilverTree Health grows, we realize price will always be a factor in choosing a billing and practice management company . That's why we guarantee that the price you pay for our services will always be competitive. We promise to maintain our pricing at market rates for com parable quality services. If ever any of our competitor offers pricing below what you are currently paying, you have the option, at no cost, to have us analyze and compare their product and services to ours. This will ensure that all potential solutions will fit your needs at the most competitive pricing.
Care
Your billing and EMR services are backed by SilverTree Health. You can be assured that you will have extraordinary service and customer care. You may contact our Client Care Center 24 hours a day, seven days a week to report service problems. We stand behind our diagnoses and recommendations. If we ever dispatch the wrong vendor on a service call, we will pay the bill for the erroneous visit.*
Dr. Michael Fossum
Founder and CEO
*specific Terms and Conditions do apply to this Guarantee.
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