1. Professional Medical Billing

SilverTree Health is powered by the #1 Web-native software product for physician office and billing office management. With over 6 years of development, our software system has the best workflow and feature set of any Web-based product available.

Thousands of users and healthcare providers trust SilverTree's software system every day. How much do they like it? Each year, some 98% of our active clients renew their service - even though there's no obligation. That means you're in good company.

SilverTree Health system was developed by people who know and understand physician offices and billing. We take pride in having plenty of experienced office managers and billers on staff, so we can talk your language when you're asking for flexible, easy-to-use systems that facilitates your office's workflow.

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2. Practice Development Services

(EMR and Patient Management Implementation)

SilverTree Health’s staff physicians and IT professionals will help guide you to choose, install and integrate and the most cost-effective, powerful and intuitive medical information system designed for your individual practice. We work with practices of all sizes from solo practices to multi-physician, multi-office groups, nursing homes and hospitals. Physicians, clinics and billing services across the U.S. choose us to automate the information management tasks associated with providing health care.

We focus on HMR and EMR systems that are easy to learn and easier to use. We currently have ‘plug and play’ capability to interface with over 200 EMR suites.

3. Electronic Medical Records (EMR)

With so many electronic medical record software systems, on the market today, it's difficult to wade through the features and functionality of each EMR software to make sure that it fits the needs of your busy practice. SilverTree Health researches EMR software solutions that have been specifically designed to stand out in the market, with designs that eliminates navigation and makes multi-tasking a true reality.

While many EMR's are confusing and require your staff to migrate from screen to screen for the right information, SilverTree Health investigates fresh new EMR designs which utilizes a “tab” concept for simplicity and ease of navigation. Just as tabbed browsing is improving multitasking for internet users, tabs in an electronic medical records allow you to multi-task like never before. SilverTree Health’s physicians consults with over 200 EMR companies that allow you and your staff to display multiple patients at a time, several patients’ encounter notes, workflow items, patient flow, messages, alerts, and more and works with many applications.

Let a SilverTree Health consulting physician guide you to “simply make the right choice”. Instead of forcing you to change your work processes, we will help mold the EMR into your practice and let you decide how workflow and processes should be done.

4. Staffing and Quality Assurance

Do you stress when you lose a team member (front office/back office)? It’s not necessary to anymore! SilverTree’s staffing coordination will place an ad in the appropriate employment pool and perform a first (group) and second (individual) interview. At which time a team member from your office is invited to make the final decision. It doesn’t have to conclude there. SilverTree offers initial training topics including: phone etiquette, appointment scheduling, taking money over-the-counter, developing x-rays, entering charges, billing terminology and support and much more.

5. Marketing Services

In today’s competitive medical fields, including spine medicine, orthopedics, neurosurgery, interventional pain management and psychiatry, physicians must proactively market their practice in order to be competitive. Going beyond merely competitive to “leading” requires a carefully designed and focused marketing plan that furthers the strategic objectives of the practice.

If you are considering adding more firepower to your practice marketing, due to flat practice revenue, an aggressive competitor, addition of a new physician or office, etc., SilverTree Health can give you a framework for developing a successful strategic marketing plan and it’s implementation.

6. Human Resources/Payroll/Benefits

SilverTree Health has strategically created alliances with service-oriented human resource firms for healthcare businesses. Our affiliates like Managed Staff, Diversified Human Resources and ADP are a professional services firm that handles much of the administrative paperwork associated with having employees. Payroll, payroll taxes, workers’ compensation and employee benefit packages are the core offerings.

We also assist clients in the areas of Risk Management and Human Resource administration. We offer a simple solution to business owners who want to focus on what they do best. Our volume affords you less paperwork with greater cost savings. There is power in teamwork!

7. Accounting & Bookkeeping Services

Our Affiliate Accounting and Bookkeeping Teams provides excellent personal service aimed at helping you understand financial information so that you and key people in your business are more informed when making important decisions.

   Accounting Services

• Accounting System Design and Software Consulting
• Certified QuickBooks® Consulting
• Fixed Asset Management (depreciation schedules)
• Budget to Actual Reporting
• Monthly, Quarterly and Annual Compiled Financial Statements
• Ledger and Journal Maintenance
• Monthly Bank Reconciliations
• Payroll and Sales Tax Preparation
• Cash Flow Projections and Analysis

   Bookkeeping Services

• Ledger
• Accounts Payable
• Accounts Receivable
• Bank Reconciliation
• Credit Card Reconciliation
• Quick books Setup

8. Patient Financial Support

We have developed a layer of financial insulation between you and you patients. Studies have shown that the one of the most significant reasons why patients discontinue care and stop referring friends and family is due to a financial issue that is then psychologically attached to the office. Once you have been elevated to SilverTree's Professional Medical Billing platform we will be your liaison between your office and collection of your A/R (cash plans, coinsurance, or deductibles). Contact us today to significantly speed up your receivables and cycle!

9. Practice Financing

SilverTree will assist public and private medical centers, doctors, dentists, surgeons, veterinarians and other practitioners obtain the financing they need for medical, surgical, dental, lab, veterinary and office equipment (including furniture, computers and even software). We also help facilitate lines of credit for your liquidity and cash flow dynamics. We have a financing capacity that ranges from $10,000 to $20 million, think of us as your one-stop medical financing source.

Even if you have just graduated from medical school and are just starting your practice, we will help you with our medical practice loans and medical equipment leasing programs.

10. Medical Billing

Our all-inclusive medical billing and comprehensive collection platform allows you full control and visibility into all aspects of your revenue cycle, Accounts Receivable, collection and patient management.

Each office is different and has various specialties or services within the practice. Some offices prefer SilverTree Health and Business Development to handle all management aspects of their practice while others choose help with claims submission only. Listed below are some of the Medical Billing Options we offer to our Clients. Contact us to discuss these or other options that will enhance the productivity of your practice.

Additional Services:

A/R Recovery (An additional registration fee may be required, varies among clients)

Before writing off old claims which remain unpaid, we will exhaust every avenue available to attempt the collection of receivables due on claims previously submitted and uncollected. (NOTE: If you are contracting with SilverTree Billing Solutions for Diamond Level Billing services, this would apply to any previously submitted and unpaid claims prior to your contract with us). Our fees for this service are customized to meet your specific needs.

Verification of Benefits

SilverTree Billing Solutions will verify benefits before a patient is seen in the provider's office. This is vital to any practice, and an essential step to ensure reimbursement from insurance carriers. Understanding how a patient's specific benefits for your office services is anticipated to be rendered will help not only your practice but your patients as well. Ideally performed in-house, SilverTree Billing Solutions offers this service to those practices that are insufficiently staffed to handle this task.

Birthday Cards

Sending your patients birthday cards is a wonderful way to strengthen your relationship with them, promote new referrals, and promote repeat business. Some of your patients may only receive one birthday card a year, the one that comes from your office. This is a very powerful marketing tool and patients appreciate that their doctor remembers their birthday.

Newsletters

Most practices would like to communicate at least monthly or quarterly with their existing patient base, however it can be very time–consuming to research new and exciting information that can be used for your literature. We provide custom newsletters made specifically with your office and patients in mind. These can be mailed to your patients or sent via e-mail.

Form Creation

Our staff can customize your office forms to ensure adequate information for insurance review and to allow better work flow for your staff. This includes Customized Superbills, Insurance Verifications, New Patient Registration forms, etc.

Contact us Today to Request a Demo »

Gold Level

Claims Filing Only (Without Follow-up)

SilverTree Billing Solutions will:

• Enter and submit primary and secondary claims, per date of service.
• Provide a Submitted Claims Report that includes claim detail and information needed to perform in-house tracking of claims.
• Cost: 4% or less of collections.

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Platinum Level

Full Service Insurance Billing (With Follow-up)

SilverTree Billing Solutions will:

• Input and submit primary and secondary claims, Worker's Compensation claims, and Personal Injury claims.
• Follow up with insurance carriers and/or the clearinghouse to ensure claims have been accepted.
• Call insurance carriers, attorneys, and adjustors to check the status of your claims.
• Post payments to your insurance claims.
• Immediately handle all denied or improperly processed claims by telephone follow-up or sending Letters of Appeal or Medical Necessity when necessary. To ensure proper processing of appealed claims we follow each individual insurance companies appeal and grievance procedures as well as submit Insurance Commission grievance claims and procedures.
• Resubmit claims as needed.
• Provide notification regarding any "Incomplete Claims" which were unable to be processed for any reason or when additional information is required by the insurance carrier to adjudicate your claims.
• Generate patient statements (paper) on a monthly basis to any patient with a balance due of $5.00 or more. This will include any balance remaining after the insurance carrier has made payment and whether balance billing is permitted in the provider's agreement.
• Provide End of Month Reports that reflect: Claims Submitted, Accounts Receivable Aging, and Practice Analysis. Almost any report related to insurance billing or collections can be generated so clients can successfully evaluate practice statistics.

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Diamond Level

Full Service Billing & Business Development
(Insurance and Patient claim submission with Follow-up)

SilverTree Billing Solutions will:

• Perform all of the tasks listed above for both insured and uninsured patients, plus...
• Receive VIP Discounts and privleges on any additional Practice Development services
• Patient Billing also includes generating statements on a monthly basis to any uninsured (self-pay) patient who has not paid at the time of service or uses a payment plan. This can include Missed Appointment Fees for those offices that charge them.
• Our staff uses a "soft" collection method with patients, and will continue to work with any patient who has a balance due until instructed to do otherwise by the Client. We will discuss a more rigorous collection tool with our client, once all “soft” collections have been exhausted.

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